Online shopping is increasingly popular, driving the e-commerce industry to become more attractive than ever. Not only connecting businesses with customers effectively and promoting business efficiency, e-commerce also opens up many attractive job opportunities.
In which, e-commerce exchange staff is a dynamic job position chosen by many people. So, what are the key skills needed to enter the profession successfully? Surely the following shares of Navigos Search will be useful to you, don't miss it!
1. Who is an e-commerce exchange staff?
An e-commerce exchange employee is a manager, consultant and sales person on e-commerce platforms such as corporate websites, social networks, online shopping platforms, etc. They focus on building and conducting business and implement and monitor sales activities to achieve set sales targets.
The person in charge of this position will bring his/her Internet and e-commerce knowledge to find customers, develop relationships with strategic partners and also customers and suppliers.
E-commerce exchange staff are representatives of businesses on e-commerce platforms
2. The responsibilities
Most of the work tasks are handled by the e-commerce exchange staff via the internet. The job duties are more or less depending on the size of the unit, the number of items sold through each channel and the characteristics of the goods. However, this position has the following general duties:
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Coordinate with the person in charge of the e-commerce floor to unify and negotiate the mode of shipping, payment, and delivery.
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Post pictures and product descriptions on the e-commerce platform.
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Product pricing.
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Check and update the quantity of goods to promptly report out of stock, stop selling, limit quantity,...
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Consult products and closing orders, answering customers' questions about seller's policies and e-commerce platforms.
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Solve problems, arising problems related to products and orders.
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Track and report goods sold through e-commerce platforms: Expensive products and vice versa, buyer feedback (positive/negative reviews with quality, design, packaging, time) stock preparation) and revenue.
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Propose a discount program, ship support, gift giving, ... to stimulate purchase demand.
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Get market information about competitors.
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Propose to import more new products and goods when needed.
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Report revenue and perform other tasks as required.
Product pricing is an essential task
3. Is the salary of an e-commerce exchange staff desirable?
According to a survey by Navigos Search, the salary of an e-commerce exchange staff is from 8 to 12 million/month, the most common, with some businesses paying from 10 to 15 million/month. Maybe more for people with 2 years or more experience.
Combined with the commission based on sales, KPI bonus (at some businesses, sales shops), the total monthly income of this position can be up to 15-20 million/month. You can see more reports on salary expectations and actual salaries of the e-commerce industry and other industries at the link below.
References: Salary Survey 2022: Income Situation and Employee Expectations
4. The career opportunity of e-commerce
With the strong development of information technology and online shopping platforms, e-commerce exchange staff is considered a promising job.
Especially, in the context of strong development of e-commerce platforms, from individual sellers to large enterprises all pay attention to the sales channel and consider it an inevitable trend. At this time, the role of e-commerce exchange staff is more and more important, there are many opportunities. And for e-commerce, the opportunity to advance to a position of business manager, marketing or self-starter will be very easy.
Currently there are Shopee, Lazada, Sendo, Tiki and in the future, there will be many more platforms. Therefore, the demand for recruiting e-commerce exchange staffs is certainly increasing.
The strong development of the e-commerce platform opens up many attractive job opportunities
5. The conditions to become a talented e-commerce exchange staff
Every industry has different special requirements and so do e-commerce exchange staff. With a dynamic environment, people working in this industry need to meet the following conditions:
Degree and Experiences
For this position, employers often require candidates to have a College degree or higher in E-commerce, Business Administration, Economics, Marketing or other related fields. In addition, working experience in e-commerce, business, sales and knowledge of information technology is also a plus point for you to apply for this position.
Skills
In addition to the required qualifications and work experience, you also need to possess the necessary skills such as:
Market research skills
First of all, you need to master survey and market research skills to understand users' online shopping preferences. This is not only a requirement of the job, but also a good way to help you become more sensitive to the market and business opportunities.
Nowadays, many people assume that every type of merchandise is for sale online, but as an expert in the field, you need to know well what is or will be popular. Then plan to sell as much as possible at the best price.
Comprehensive work and flexibility
The amount of work in this industry is a lot and the parts in the system must also coordinate to achieve work efficiency. That's why when applying for this position, you need to have a good plan and coverage. Different tasks always require flexible and complex ways of handling.
If you can't grasp and generalize the work, you will easily make the problem more confusing and difficult to solve. E-commerce is also a large service industry, so unexpected situations are inevitable and you need to be sensitive to them.
Technological skills
Technology has a great influence in today's digital age. To not be “outdated” in the e-commerce industry, you must understand how to use the latest updated technologies. Working in this industry is always innovative, so you also need to adapt quickly to the changes of the times.
An e-commerce staff will have to post images, product descriptions on e-commerce platforms, websites, ... and take advantage of information technology to promote business. In fact, many people working in this position also learn more about SEO, web administration, business, ... to compete better than the competition.
Searching and analyzing data
Data collection and analysis skills allow you to accurately assess customer demographics and market needs to prepare and improve business plans. Besides, through data analysis, you can suggest price changes, suggest new strategies to promote business, marketing and branding for your business.
This skill is closely related to technology skill because without supporting technology it is very difficult to collect the necessary data and conduct analysis quickly and accurately.
Content writing skills
Text is the simplest way to convey a message when running an advertising campaign. As an online marketer, an online business, you must have writing skills. When writing content on the e-commerce platform, in addition to the basic requirements on how to express, arrange ideas, paragraph layout must also follow trends and optimize search engines.
The Internet environment has hundreds of thousands of news posted every day and if your content is not trending, it is difficult to attract the attention of readers. Not only is it “right” but this content must be “fast” because on the internet, whoever is leading the trend will be more interested.
Constantly learning and cultivating knowledge
The digital world is constantly changing, the knowledge you gain today may become obsolete tomorrow. Therefore, you must constantly learn information, cultivate knowledge to keep up with the pace of development.
There are many things that are not available while studying theory or online, requiring you to find additional material abroad. You need to stay proactive and spend a lot of time learning new knowledge. E-commerce is a profession that requires constant innovation and creativity, so if you do not actively cultivate knowledge, you can be eliminated at any time.
Organization and teamwork skills
An e-commerce salesperson is very difficult to complete if working alone. Therefore, you need to know how to coordinate with other team members and other departmental colleagues to ensure that all processes are carried out smoothly, efficiently and at the best cost.
In addition, this job is very busy with many tasks, so you will need to have good organization and time management skills so that the work progress is on schedule, without interruption.
Organization and teamwork skills is essential
6. Applying for e-commerce exchange staff jobs at Navigos Search
In general, e-commerce exchange staff is a job that brings good income and has many development prospects in the future. If you are looking to enter this field, do not hesitate to send your CV to Navigos Search.
With a strict recruitment process, based on the candidate's ability and experience and the labor market situation, Navigos Search specialists will consult and discuss the most suitable employers. After the candidate has been selected, Navigos Search continues to accompany businesses and candidates throughout the process of "success after achieving the dream job".
Along with that, Navigos Search is leading in the middle and high level "talent hunting" service providers in Vietnam. With 375,000+ high-profile candidate profiles, the best recruitment solution, we are committed to a 100% fill rate in your business within a certain time.
Navigos Search - Top 1 Vietnam's leading middle and high-level talent hunting company
If you are looking to become an e-commerce exchange staff or have ambitions to look for a job that matches your capacity and experience; or your business is in need of recruiting mid-level and high-level personnel, please contact Navigos Search. Surely, the candidate will have the dream job and the business will own the most talented factor!
Navigos Search - Vietnam's leading
middle and high-level talent hunting company