[Hanoi] - Sales Admin (Spare part Medical devices)

Company Overview: Navigos Search's client is a leading provider of medical equipment, committed to enhancing healthcare through innovative solutions. We are currently looking for a dedicated and detail-oriented Sales Admin to provide critical support across our Service Engineer, Logistics, and Finance/Accounting teams.

Key Responsibilities:

1. Administrative Support for Service Engineer Team:

- Processing Service Job Sheets: Manage and process service job sheets, ensuring accurate and timely updates of job status in CRM
- Scheduling Future Work: Schedule future work cases for engineers based on information from tenders and quotations, ensuring efficient resource allocation.
- Quotation Processing: Handle engineering quotations for repair work or spare parts requests from customers, liaising closely with engineers to identify the correct spare parts for accurate quoting.
- Order Processing: Process Purchase Orders (POs) and Sales Orders (SOs) for spare parts, keeping customers informed about delivery updates.
- Customer Follow-up: Follow up with customers on the issuance of POs, service contracts, and billing of parts and services to ensure timely and accurate transactions.
- Coordination with Sales Department: Maintain close communication and coordination with the sales department to ensure that service issues are promptly addressed and resolved.
- Warranty Claims Management: Submit and monitor the closure of warranty claims with Principals, ensuring all claims are processed efficiently.
2. Logistics Coordination:
- Manage logistics tasks, including opening customs declarations, negotiating contracts with suppliers, and coordinating pick-up and delivery schedules with logistics vendors.
- Maintain detailed records of logistics activities and work collaboratively with other departments to ensure smooth operations.
3. Financial and Accounting Support:
- Assist the Finance and Accounting team with tasks such as pricing new products, processing invoices, and tracking budgets.
- Support financial reporting and ensure all transactions comply with company policies and industry regulations.