[Retail] Client Advisor - Luxury Fashion

Sales and Client Service
• Actively engage with clients and provide excellent customer service through regular communication and active client engagement.
• Serve as a Brand Ambassador by promoting the brand vision and fostering consumer brand loyalty.
• Proactively achieve monthly sales targets.
• Independently and proactively follow up on client enquiries and requests, including after-sales services.
• Provide exceptional service standards, offer suggestions and alternatives, and anticipate future needs.
• Take a proactive learning approach to understand best sellers, new arrivals, product knowledge, and all category information.
• Foster teamwork and collaboration to prioritize client needs.

Visual Merchandising Management
• Collaborate with the Visual Merchandising team to maintain and align VM with the global visual guidelines.

Operations
• Adhere to all in-store Standard Operating Procedures (SOPs).
• Assist with cashiering and daily closing settlements.
• Receive and pack stocks in the assigned categories.
• Fulfill any other related duties assigned by the Store Manager.

Inventory Control
• Conduct category scans for inventory management.
• Assist with stock maintenance and cycle counts.
• Replenish display merchandise as required.